Refund policy
Refund Policy
We want you to love what you ordered. We offer a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at customerservice@printonahub.com with your order number. Returns must be sent to: 1501 South Greeley Highway, Suite C, Cheyenne, WY 82007, United States.
Once your return request is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs For change-of-mind returns, the customer is responsible for return shipping costs. If the return is due to our error (defective, damaged, or wrong item), we cover all return shipping at no cost to you.
Damages and issues Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll evaluate the issue and make it right with a free replacement or full refund.
Non-returnable items Certain items cannot be returned:
- Personalized or made-to-order items customized with your own name, text, or images
- Gift cards
If you're unsure whether your item qualifies, contact us before ordering and we'll be happy to help.
Exchanges The fastest way to get what you want is to return your original item and, once the return is accepted, place a new order for the replacement.
Refunds Once we receive and inspect your return, we'll let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 5 business days. Please note it may take additional time for your bank or card issuer to post the refund. If more than 5 business days have passed since we approved your return and you haven't received it, contact us at customerservice@printonahub.com.